Consultancy Services

Our in-depth knowledge and expertise in the administration of public and private defined benefit pension schemes (both ‘final salary’ and ‘career average’) means we can provide you with first class support and advice.

If you would like to discuss your particular scenario or understand more about the services we offer, then please email or call our Sales team on 0203 997 5076.

If you require commercial consultancy, we can assist you with the following:

Pension Administration Services

Pension Scheme Trustees opt to move pension administrators for a number of reasons, however, once that decision has been made, how do you ensure that the transfer of data, intellectual information and scheme know-how moves across in a sensible, timely and value for money manner? That’s without the consideration of scheme money, relationship and member management.

That's where we can help.

We have all the relevant skills to help achieve your move within the constraints of time, quality and value, and have PASA accreditation, the gold standard in high quality pension administration, in recognition of the “outstanding service” we provide.

Whether you want us to manage the project from start to finish or consult as the transition moves along, contact our Sales team.

  • Full Pension Administration Service
    MyCSP administers the Civil Service Pension arrangements, providing benefits to over 1.5 million current and ex Civil Service employees. MyCSP also provides tailored services to over 340 employers. Whether you require support with your current administrator, are looking to change your administrator or need additional resources to improve the service you offer to your members, then please call us for a chat.
  • Pensioner Payroll
    If you need help with pension payroll or would like consultancy on how to maximise the efficiency of your operation, we can help. We currently pay out over £2 billion worth of pension payments to over 600,000 pensioners on a monthly, quarterly, bi annual and annual basis. We run payrolls on every day of every month.
  • Change of Pension Scheme Administrators
    Whether you want us to manage the project from start to finish or consult as the transition moves along, contact us to discuss your needs and we will set up a meeting so you understand the risks and overall picture of what needs to be done and when.
  • Redundancy exercise and calculations
    We specialise in estimating, calculating and paying compensation for redundancy programmes, large or small. We also administer, pay and validate occupational injury benefit schemes for a range of public and private employers. If you find yourself on this road not knowing the next step to take then get in contact with us and we will help find the right route.
  • Temporary resource assistance
  • Bulk Pension calculations
  • Consultancy

Project Support

If you need help designing, proposing or managing a project then we are happy to get involved as much or as little you like. Or, if you are in the middle of a project that is running away with you, our experts can help you regain control.

Whether you are looking for additional support, communications advice or a full project management service, our experts can be there to support your business needs. 

  • Project Management
    Our experienced Project and Change team have an abundance of experienced Project Managers who can offer a full service or a light touch consultancy offering depending on your business needs.
  • Bulk Transfers
    When employees TUPE from one employer to another as part of a buy out or contract change, there is often an overlooked piece of work in relation to pension benefits - especially within the Public Sector arena. 
  • New Fair Deal Admissions
    We have expert knowledge in the transfer of past pension benefits under the Government’s Fair Deal policy. Our specialised Admissions team has, over the past six years, worked with over 200 private employers to ensure that they have on-boarded into Public Sector pension schemes correctly. If you are looking to provide contracted services to Public Sector employers then a conversation with us could mean no worrying surprises during the process. We will guide you through planning phase and help with the on-boarding to completion. Whether you are looking for additional support, communications advice, or a full Project Management service to run the options exercise, our experts can be there to support you.
  • Bulk Transfer exercises
  • Scheme Transitions
  • Project Support

Change Management

If your business is in the process of transformation, then we can help you improve outcomes and develop the right people, in the right way, whilst providing value for money. We have developed an effective change control toolkit that can be adapted to your business needs and maintain robust governance practices throughout a speedy process. Having used this toolkit ourselves in conjunction with the Cabinet Office, we can testify to its success in ensuring the continued smooth running of your business by implementing major change without issue.

Data & Tracing Services

If you are about to start or are in the middle of a data cleanse project and need help, we can provide support. We have supported hundreds of public sector employers on data cleanse exercises and can ensure that all employers are compliant with the TPR common and conditional data requirements. 

  • Interface consultancy
    We process over 300 monthly interfaces of data from employers to pension scheme on a monthly basis and understand the complex nature of this hugely important task. The data within a pension scheme provides the foundation for all calculations and benefits from that point forward. Our Data and Payroll experts can help you get your data right first time. If you need help with outstanding issues, are changing provider or if you need additional resource to allow you to cope, give us a call.
  • Member tracing services
  • TPR Data compliance check
  • Data Audits
  • Data Cleanse
  • GMP reconciliation
  • Mortality screening

Member and Employer Experience

Your company pension scheme is one of your employees' most important benefits. Member engagement and pension training is crucial if your employees are to understand and fully utilise their company pension scheme. With our member engagement initiatives having won multiple awards, we have an excellent track record in member engagement and pension training that is delivered in a way that is both informative and engaging.

  • Relationship Management
    We have a dedicated Employer Relationship Management team that allows us to ensure that we are on the same page as the employers we work with. Whether you need help realigning a relationship that has fallen out of sync or you want help in negotiating a particular transaction, our Employer Relationship Managers are trained to make the lives easier for you and your partners. Give us a call or drop us an email if you think you need our help.
  • Member training sessions
  • Employer and Shared service training sessions
  • Employer and Member forums
  • Tax Awareness seminars

For more information, please visit our Training Services section to book a course, contact our Training team on 01903 835 717 or email

Pension Communications

A pension scheme is one of the main benefits you offer your employees. However, traditionally pensions communications are dull. We adopt a very different approach and have won multiple awards doing so.  

Effective pension communication ensures employees can engage with their pensions schemes. Our communications cut through the complexity of the pension landscape, presenting information in a way that is striking, engaging, and fun!

Whether you would like your communications spruced up or would like us to design a bespoke member engagement campaign on your behalf, please contact us at

Pension Health Checks

If you are a small employer operating one or a number of employer pension schemes, it is imperative that you are doing things correctly and adhering to the legal requirements of managing a pension scheme. We can provide you with a bespoke service, tailored to your needs. Our compliance and risk professionals can audit your scheme, giving you peace of mind that your company pension is being managed in accordance with the appropriate scheme rules. We can ensure any issues are identified and addressed at the earliest stage, thereby preventing bigger and costlier issues further down the line.

  • Pension Scheme Compliance checks
  • Admissions Guide and instructions
  • Member reconciliation
  • Contribution reconciliation