MyCSP gains Government’s Customer Service Excellence accreditation

12 Feb 2019

Liverpool and Cheadle based pensions administrator MyCSP has been awarded Customer Service Excellence (CSE) accreditation in recognition of its commitment to putting customers at the heart their business.

Customer Service Excellence is a government standard that celebrates services that are efficient, effective, excellent, equitable and empowering – with the customer always at the heart of the service provision.

Matt Thurstan, MyCSP’s CEO said: “To achieve Customer Service Excellence accreditation is a fantastic result and testament to all of our colleagues who go the extra mile to put the customer first in all that they do.”

The assessor praised MyCSP for an extremely good result, recognising the hard work and commitment of managers and staff, noting that MyCSP is providing very good customer service for all customer groups. 97% of the assessment criteria was classified as ‘meeting’ or ‘surpassing’ targets - 16% of the criteria achieved the highest rating of "compliance plus".

Customers interviewed were unanimous in their praise for the polite and friendly way that staff spoke to them, with a member survey showing a 95% satisfaction rating. Also praised was the way in which staff reach out into the wider community – whether supporting local charities, employees or local apprenticeship schemes.    The CSE accreditation follows the company’s recent achievement of both the PASA accreditation for outstanding service and high-quality administration and Investors in People Gold for the value it places on its employees.

Matt Thurstan continued: “Whether people come to us for pension administration, consultancy services or training, these accreditations demonstrate to them that they can be guaranteed the highest standards of service.”

Back to news